How Service Virtualization can help you realize your Quality Engineering Transformation Journey?

service virtualization for quality engineering transformation

2016 has been a year of experimentation and actual implementation coupled with hands-on consumer experience of innovations in technology. It’s been a year where we are experiencing the connected world, all thanks to the devices that we have been using, and particularly digital transformation.

Various technology powerhouses have been monopolizing over diverse aspects of technology. Microsoft remains the ultimate choice for software and to build an all-inclusive computer system, Apple continues to master the high-end portable computers/devices domain, and then the unbeatable Android Operating System that has almost taken over the smartphone market with its popularity and pricing.

Every technology in every segment is gaining excellence and the desired market share. It is addictive and a technology buff will always end up owning any and every new device in the market whether it is a need or a want. What makes technology so indispensable?

The U. S. Technology Device Ownership Survey by the Pew Research Center states that a typical American owns a wide range of devices, namely, desktops, laptops, smartphones, gaming console, ipods, etc. The question is, why can’t a single device bring an all-inclusive experience for the user?

Can’t a well-connected and upgraded desktop play good music, support gaming, and help catch up on a movie from Netflix? Except the portability factor, the irony of the connected world is that it still doesn’t help bring a wholesome experience. For instance, you know that an average desktop cannot provide you the gaming experience, comfort of reading a book on Kindle, experience of watching a movie, acoustics of an EDM, and so on that you would expect from your respective devices.

Is there any mechanism or a technology approach that can ensure a holistic and integrated experience? Can Virtualization/Cloud solve issues related to integration and experience?

Tech Target (a popular tech portal) describes Virtualization as a technology where an application, guest operating system or data storage is separated from the actual hardware or software under scrutiny. Specifically, server virtualization uses a software layer that emulates the original hardware.

Service Virtualization helps create virtual rather than actual form of any component, for instance, an operating system, a server, a storage device, or any resource under scrutiny. Literally, it enables you to create a digitized version of any device. At the same time, it ensures that the efficiency of emulators is maintained so as to deliver the required results.

It may lead to issues like insufficient control, irregular crashes, compatibility issues, and more. But what if the entire software/operating system is hosted on the Cloud, and can be tested or experienced on any device of your choice? This could help surpass the hardware gap swiftly by loading everything on the Cloud, as any device could be just an enabler to view the functioning of the software/application.

In this way, virtualization of software helps bridge the widening gap between technology and devices to help attain Quality.

Why Service Virtualization?

Service Virtualization is a method implemented to emulate behaviour of components across various applications, such as API-driven application, Cloud applications, and Service Oriented Architectures (SOA). It is mainly utilized by QA and Testing teams to gain access to various dependent components required to assess the Application Under Test (AUT).

When dependent components are ‘virtualized’, testing and development teams can proceed without retrieving the real/LIVE components. This helps in keeping the testing environment consistent while the application is tested for efficiency and quality.

Following are some key benefits of Service Virtualization in terms of Quality Engineering.

  • You can save substantial costs and time by not configuring the physical environments.
  • It reduces footprints of physical servers and improves utilization of resources.
  • It reduces expenditure on third party and access to physical environment.
  • It enables you to shift-left by pushing testing ahead in the SDLC process and ensuring quality
  • It cuts down the limitation of the test environment, as components are more scalable virtually.
  • It makes Performance Testing more scalable.

Shift-Left and Test Automation

Service Virtualization mainly enables continuous testing to speed up the delivery process and automates the testing for complex applications way ahead in the development lifecycle. Incorporating testing and automating it way ahead in the development cycle ensures that quality is assured right from the beginning.

Apart from this, Test Automation helps deliver overall functional, regression, load, and integration testing to address issues and challenges related to quality, specifically with complex and integrated applications. It works effectively with Service Virtualization by helping teams to automate integration testing for complex applications right from the beginning.

This helps cut down testing hurdles and deliver superior quality software at speed and with market-readiness.

Service Virtualization enables access to the latest

Service Virtualization boosts scalability and can provide access to the latest components for testing in the virtual space. It provides effective solutions for accessing key applications, using a preferred operating system and also performing advanced tasks from anywhere. The only requirement is, an uninterrupted data connectivity.

Virtualization can be segmented under various categories:

  • Network Virtualization: It is a method of integrating the existing resources in a network by segmenting the available bandwidth into channels and further assigning it to a server or device in real time.
  • Storage Virtualization: This is where physical storage from multiple network devices is pooled in to create a single storage device that can be managed centrally. It is particularly used for storage area networks.
  • Server Virtualization: This entails management of servers to save the user from dealing with the complexities of server configurations during resource sharing.
  • Data Virtualization: This separates the old technical details of data and manages data, providing access to much more applicable and relevance for specific business needs.
  • Desktop Virtualization: The user gets access to the desktop from a distant location, making the process portable and accessible from anywhere. Considering the workstation is running in a data center, it makes the overall activity more secure.
  • Application Virtualization: This separates the application layer from the Operating System, where the application can be executed irrespective of the OS running in the background.

Virtualization can be perceived under the overall aura of Enterprise IT, which also incorporates Autonomic Computing. It is a set-up where the IT environment manages itself based on the expected activities. The overall objective of virtualization is to enhance scalability, and bring down costs associated with infrastructure and resources.

Gallop’s Testing Center of Excellence (TCoE) Framework is designed to provide a holistic and integrated approach towards testing. It is a proprietary framework that comprises core elements across the entire organization. We have Cloud-enabled labs for testing devices and application in the virtual environment.

Connect with us to achieve improved efficiency, optimize people/tool utilization, and reduce testing costs. We give you a potent strategy to enhance and transform your quality engineering process.

The opinions expressed in this blog are author's and don't necessarily represent Gallop's positions, strategies or opinions.

Why is Investing in Software Testing Labs and IP-led testing Crucial?

software testing and ip led testing

Long line of teaching bots are being designed to deliver various functions and automate processes. The latest instance is Root, a new code-teaching robot that is programmed to inspire students in Science, Technology, Engineering, and Math (STEM) studies. What it brings for us is something new and fresh, pumping high volumes of anticipation and reinforcing the need for Quality Assurance.

While Root is yet to make a real entry, the bot has been designed to teach coding skills right from kindergarten folks to the adults. Enterprises are leveraging various testing mechanisms and platforms to test various products, services, applications, devices, etc. Whether it’s a Google Pixel, Apple iPhone, or a Samsung Note, testing it for uniqueness and performance is indispensable.

Digital Transformation is changing the dynamics of testing software and applications to make it ready for the digital landscape. So, testing within a holistic environment is absolutely crucial. The digital customer needs a connected interface and a solution over a single platform. Considering all these aspects while testing and enabling integration is essential. This further reinforces the need to leverage Test Environments.

How do companies respond to varying customer needs in the digital landscape and ensure enhanced customer service? A dedicated Testing Center of Excellence (TCoEs) with testing frameworks takes your Quality Assurance (QA) initiatives to a new high. This could, and will, help enterprises to adapt to the ongoing digital turmoil.

The immediate impact is obvious – reduced time-to-market, assured security, enhanced performance, and consistent customer satisfaction. Additionally, a dedicated testing lab can help find flaws in the design, processes, and defects in performance, incompatibility with hardware/software. So, not just for speed, but also for quality and transformation, enterprises are moving towards overall automation.

What is a Testing CoE and why leverage it?

It is a comprehensive framework that helps businesses to establish strong QA processes. It is built with assets – People, Process, and Technology – woven together to ensure quality.

Gartner estimates that “By 2020, 50% of customers will have dismantled Test Centers of Excellence (TCOEs) as they shift to competency centers, agile methodologies and DevOps to provide business agility.”

The implications are clear, a well-built Agile TCoE can drive continuous improvement and bring effectiveness in the QA initiatives. Quite the reverse, an inadequately designed TCoE can bring in unnecessary processes and death to the ultimate goal with ‘uncalled’ bureaucracy.

What you need after such volumes of investment is continuous improvement and constantly enhancing performance that fails to derail your testing efforts.

How do you ensure that? The steps for building a strong CoE very much define the ultimate objective that you want to achieve.

coe

Additionally, IP-led solutions enable you to build responsiveness towards inherent challenges in a volatile economy, where the solutions remain particularly focused on leveraging tested Frameworks and Accelerators. These Frameworks and Accelerators are built and applied for various domain-specific clients across various scenarios.

Towards Automation…

Digital Transformation continues to drive the IT strategy and create ripples in the QA and testing space. At the same time, the buzz around Agile and DevOps continues to grow in the QA space. In a scenario like this, businesses are increasingly adopting automation by leveraging Testing Frameworks and IP-led testing services.

At the same time, challenges are also increasing around managing and bringing down the costs of maintaining Test environments. There is a constant requirement to find efficiencies at every stage in the QA process, where testing remains a challenge and cost to bear.

Leveraging Test Automation frameworks and Accelerators is the most obvious solution for business today. A TCoE provides a holistic approach to attain excellence for a testing organization or unit. The proprietary framework comprises core elements that address all aspects of an organization.

Digital Transformation and its Impact

In its report ‘Building the Digital Platform’, Gartner states, ‘As digitalization moves from an innovative trend to a core competency, enterprises need to understand and exploit platform effects throughout all aspects of their businesses. Not doing so will threaten their ability to: deliver; attract and retain talent; and have their products/services perceived as value-adding by customers.’

This puts additional pressure on businesses to deliver and be resilient in this digital age. There is a pounding need for end-to-end testing under varying scenarios. There are multiple functionalities to be tested under various operating systems and for various devices. Devices with different resolutions, shapes, and sizes pose tremendous compatibility issues.

There are massive investments that brands make to go and live the digital dream. Ultimately, there is a clear indication to garner higher ROI from all these investments. So, the pressure is on getting the application market-ready that proportionately puts pressure on the testers and developers.

Having the right infrastructure in place helps leverage capabilities like Test Environments, Testing labs, IP-led testing labs, comprehensive Testing frameworks. The ultimate aim is to please the users and get the application/product faster into the marketplace. In this way, businesses continue to leverage the best practices to sustain productivity and ROI to ultimately meet market expectations.

Moreover, as enterprises progress into the digital space, there is a need to test and integrate the legacy systems within the new age digital landscape and make them ready for the future applications. There is a constant requirement to upgrade the existing systems and test them for any expected contingencies. This creates and reinforces the need for independent software testing, where businesses can leverage third-party expertise to bring value and assured capabilities in testing, making the process more scalable.

Independent Software Testing capabilities

Enterprises are looking at minimal investments and leverage third party services that bring expertise and are scalable. At Gallop, our specialist software testing services are backed by Proprietary Testing IP (Enterprise Test Acceleration Suite – ETAS) for enhanced productivity and in-house R&D teams.

We have provided independent software testing services for more than a decade and have enabled clients to achieve substantial market acceleration and higher ROI in their QA initiatives.

We offer a combination of proprietary R&D and Intellectual Property around software testing and also provide access to a huge talent pool of specialized career testers. With our IP-led Test Accelerators, we have helped clients across various industries to realize benefits from their testing efforts and get commercially viable.

Connect with us to leverage our Software Testing Labs, IP-led Testing services, and Testing CoEs to streamline and accelerate your QA initiatives, and ultimately achieve bang for your buck!

The opinions expressed in this blog are author's and don't necessarily represent Gallop's positions, strategies or opinions.

Guidewire Testing: Can Test Automation Help Realize Higher ROI for Insurance Industry?

guidewire testing - can test automation help realize higher roi

On the latest release of 2016.2 Guidewire Insurance Platform™, Wade Bontrager, Vice President, Business Owner, Predictive Analytics, Guidewire Software said, “This release delivers on our goal of continually adding new sources of value for our customers, particularly in the fast-paced Data and Digital engagement areas, enabling our customers to mine and deploy far more insight from the explosion of data available to the industry today”.

This estimates how Digital Transformation and Digital Engagement is making an impact across every industry and sector. Specially, the Insurance sector is facing some inherent challenges today, namely, more competition, changing consumer preferences, compliance with Federal regulations and growing digital confluence.

Guidewire Software Inc., popularly known as Guidewire is a provider of software products to Property and Casualty (P/C) insurers. A software published based in Foster City, California, Guidewire offers core back-end software for property and casualty insurance carriers in the US and worldwide.

The Guidewire Insurance Suite™ offers a comprehensive bunch of applications that support various insurance operations, namely, underwriting, policy administration, billing, and claims management. The Insurance Suite applications comprise a set of shared platform modules that include the property and casualty insurance lifecycle and particularly change the legacy systems developed and installed internally by the carrier.

Insurance carriers across the world implement Guidewire for some recognizable benefits. Some of the known names in the sector are Canadian Automobile Association Insurance Company (Ontario), Hartford Steam Boiler, Insurance Corporation of British Columbia, Kentucky Farm Bureau Mutual Insurance Company, The Cincinnati Insurance Companies, and United Automobile Insurance Company (UAIC).

Guidewire’s three aspects, namely, operations, data and analytics, and digital engagement have enabled over 200 Property and Casualty carriers to enhance operational efficiency, speed-to-market and customer experience.

What are the most proven benefits of Guidewire?

Guidewire Suite offers a tested solution that focuses on optimizing insurance operations that have been developed with insights from an active global customer community. The overall objective is to further empower employees, agents, and customers to help adapt to the changing market dynamics.

Guidewire has been built with some clear objectives –

  1. Enable Business Agility
  2. Empower customers and improve retention
  3. Improve Operational Performance, Responsiveness, and Decision-Making
  4. Innovate with Digital Channels
  5. Build globally-accessible business model

Additionally, there are some clear factors considered while designing and developing Guidewire products –

  • Flexibility, is an important factor considered while developing the software suite. Moreover, it has to be agile enough to adapt the market changes. Particularly, the flexibility has to come by region, by business, and by functional area.
  • User Experience, is at the core of every development and has to ensure holistic experience. The focus is to design specifically to ensure the kind of experience that users expect, than to take the mundane route.
  • Performance and Reliability, are key factors considering while developing. The platform is built on a modern architecture to cater to the property and casualty insurance industry specifications.

While the benefits are overwhelming, the challenges of implementing Guidewire are inducing too. Choosing a platform will be just the first step. What do you do next?

  • Deployment option
    • Implementing the entire suite of Guidewire systems is the fastest way to comprehend the all-out benefits, however, risks can be reduced by rolling it out by business line/any other parameters.
    • There are carriers who selectively deploy Guidewire’s core systems one at a time across regions and business segments. This mainly helps in minimizing the impact of transformation across an enterprise.
    • Another option is to take a mid-way. Implementation experts suggest a combined approach, one system can be implemented followed by another system getting implemented simultaneously.

An experienced testing and implementation partner can definitely bring value in this sphere. With successful and tested implementation, Guidewire’s technology platform can enable insurers to reduce the long-standing cost of ownership by consolidating a single suite of applications.

Let’s understand the challenges generally experienced while implementing and testing Guidewire Suite.

  • Minimum know-how about QA and its criticality across the enterprise
  • Inadequate processed and QA guidelines across diverse business streams
  • Frequent upgrades in user requirements
  • Delay in execution of tests due to absence of code development
  • Absence of functional and non-functional requirements documentation

While the implementation needs are taken care of, the testing and integration of the Suite within the functional spheres is absolutely critical. Testing remains a major challenge and manual testing can be time consuming and tedious. So, the benefits of Test Automation in such a scenario are loud and clear.

Efficiency in Testing

Efficiency and consistency are significant benefits of Test Automation. While manual testing can be time consuming, automation can make the process repetitive, faster, consistent, save costs, testing efforts, and bring in more ROI.

Reusability of tests

Reusability increases profitability across the product lifecycle. Test Automation framework makes tests reusable and with every new test and discovery of bug, the test directory gets upgraded and market-ready. This minimizes costs and mainly helps justify investment in the testing tool.

Stability

Test Automation framework offers a consistent platform for your complete testing needs, as it reduces monotony that arises due to some mundane tests. It further reduces errors with availability of pre-recorded instruction. Regression tests check whether the existing functionalities are suitable for latest versions, when new development takes place with the software.

Longevity

Test Automation serves as a core component for further testing tasks. Automated testing software are designed and customized to provide flexibility, while complying with the latest security and testing protocols. In this way Test Automation makes the overall process and framework resourceful for a longer period.

Simulation

Test Automation uniquely simulates a typical user environment. For instance, Graphics User Interface (GUI) testing is one of the most tedious testing processes. Test Automation helps mock user driven environments and checks for real-time issues.

Gallop Solutions has been partnering with Insurance carriers across North America to offer robust testing solutions and garner better ROI from their Test Automation tools. While working with one of the leading Insurance companies and by implementing Test Automation, Gallop was able to achieve almost 80% reduction in Test Execution time.

The key requirement of the client was end-to-end testing of Guidewire Suite and Legacy Applications. Gallop team sketched a comprehensive strategy for functional and non-functional testing and built a Testing Center of Excellence (TCoE) with standardized QA processes.

Most importantly, the team developed a scalable, platform-agnostic test automation framework to jumpstart the testing process and ensured seamless integration.

At Gallop, we understand the quantum of investment you make in Guidewire Insurance product and the kind of ROI you expect from your huge investments. Gallop’s Insurance TCoE comprises pre-built test scripts (Manual and Automated) for the different modules of Guidewire product suite, for example, Policy Center, Claim Center, Billing Center, Under Writing Management, Mobile portals, and much more.

Several insurance companies have benefited by implementing Gallop’s Independent software testing services and Guidewire specific pre-built testing suite. We can help you reduce post production defects, improve test automation coverage and reduce your test cycle duration.

Gartner suggests that Insurance Technology Startups, popularly known as ‘Insurtechs’ are the next big thing in the insurance sector. Connect with us to build your business for the next big sensation and get your Guidewire effectively tested and implemented.

The opinions expressed in this blog are author's and don't necessarily represent Gallop's positions, strategies or opinions.

A Practical Approach to Establishing a Testing Center of Excellence(TCoE)

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Every organisation across the globe wishes to have a team that nurtures an environment of innovation, thereby helping it to thrive in the market and beat the competition. However, while earlier managing business processes and QA used to be on a per project basis, today, these have become a process of continuous planning, integration, and management. This has led to the development of an organizational model based on testing center of excellence (TCoE).

A TCoE is made up of testing processes, people, tools operating as a shared services function in order to provide testing services with optimal benefits across the test organization. TCoEs can accrue many benefits to an organization in terms of improved quality, lesser time to market and lower cost of ownership.

As per the World Quality Report 2015-16, “The increasing interest in agile and DevOps principles is reflected in the preference for a decentralized Testing Center of Excellence (TCOE) model for improved agility and efficiency. A total of 64% see decentralization as a fundamental element of their TCOE plans, bringing the cost savings of globally distributed delivery models. “

This pretty much confirms the popularity of, and re-establishes the need for establishing a TCoE for organizations that want comprehensive and in-depth validation of their processes and systems. A well-integrated TCoE also helps reduce redundancies, supports risk mitigation, and also control IT-related expenses.

So, how do we implement TCoE?

As per Forrester, “IT organizations looking to improve their testing practices often opt to centralize some or all test-related activities in a Testing Center of Excellence (COE).”

This brings us to the question – what is the most practical approach for establishing a TCoE? Some steps to follow are listed below:

  1. Get an approval and agreement from all stake holders of the organization stating the need to establish a TCoE, and ensure that the multiple teams have clarity regarding the changes that will result due to implementation of TCoE.
  2. Analyze the current business processes, gauge the improvements that need to be made, and define clear processes and templates for the SDLC and STLC workflows that need to be implemented to bring about the required changes. Additionally, also reach a consensus regarding the intervals at which checks will be conducted to see if the processes are being followed.
  3. Identify what needs to be tested across the board quickly, and share observations and metrics that help add required value.
  4. Implement required best practices using well researched and scenario-specific tools that will speed up the process and help teams focus on other important activities.
  5. Keep working on the improvements so as to generate better ROI and establish an atmosphere of quality across the board.

Best practices from around the industry

A TCoE, setup correctly, can help cross-functional teams collaborate together, reduce redundancies and streamline diverse testing processes, accelerating the software testing life cycle.

A well-integrated, holistic TCoE approach helps testing organizations achieve the desired growth and excellence. A proper TCoE framework, while applying quality management principles, must take into consideration all the aspects of a test organization, be it processes, tools, services, or people.

Some specific tasks that lead to a TCoE environment include conducting regular leadership meetings, allocating proper budgets, monitoring the effectiveness of processes, benchmarking performance of test organization for optimum ROIs, providing customized frameworks for enhancing productivity, and providing all types of testing functions spanning all business units.

A thorough assessment of the client organizations testing process helps define and implement modifications that result in quality improvements and improved ROI.

A few business benefits of working in a TCoE environment are:

  • Improved job satisfaction levels
  • Reduced project timelines with lesser delays
  • Reduced technology risk, and plans for the mitigation
  • More time to focus on important activities that add more value
  • Visibly significant savings in terms of annual expenses, at times to the tune of millions of dollars

Gallop’s TCoE framework consists of elements such as Executive Commitments, Quality Management, Drivers, a Jumpstart Kit, and a comprehensive package of Core Testing Services. These elements when integrated together help implement a full-fledged TCoE environment for your organization. Contact us today to discuss about implementing TCoE for your organization..

The opinions expressed in this blog are author's and don't necessarily represent Gallop's positions, strategies or opinions.

Creating a High-Velocity Testing Organization

Creating a High-Velocity Testing Organization

Efficient and high-quality software cannot be developed overnight. It demands weeks – and sometimes months – of dedicated effort and rigorous testing. Research has revealed that 80% of downtime is a result of application errors or failures. The downtime situation worsens when cloud computing is involved. The solution for this serious issue is High-Velocity testing.

What is High-Velocity?

Velocity is measured by units of work done in a particular interval. Its length is fixed in the beginning of a project. A High-Velocity organization is capable of delivering high quality performance in a certain interval. The idea of using velocity as a tool is to help team members find out their optimum work capacity for a given time period. So a High-Velocity team is able to complete tasks at a faster pace and deliver better results than conventional teams.

High-Velocity Testing: The need of the hour

If a testing organization seeks to deliver a nearly flawless software product within a deadline, then it must take advantage of High-Velocity Testing. In order to excel in high-velocity testing, a company should have in-depth knowledge of testing processes. It should be able to provide clients with error-free and timely testing, day in, day out.

There are many factors that influence velocity in testing. They are as follows:

1. Stability of Testing Team – The core members in a testing team should not be moved frequently. Frequent migration directly affects velocity.

2. Hiring the Best Talent – It is important to assemble a team of people having the best engineering skills. Hiring individuals with low skill levels will negatively impact the organization.

3. Proper Communication – Lack of communication between members in a testing team hugely affects velocity or performance of a testing organization. Ideas should be shared on a regular basis and in a positive manner.

4. Awareness About Testing – It is very important for team members to know the importance of fruitful testing. This awareness will boost performance.

5. Training and Expertise – The team should be provided high-end training in order to deliver best possible results. Product-specific training is a must.

6. Provide clear access – Lack of access to reports, systems and software is the most prevalent cause for slowing down the testing process. According to this research from CA Technologies, a typical organization needs access to 33 systems for development and testing, but nearly 2/3 of the team has access to only 50% of the required systems.

The importance of outsourcing in testing

Testing of an application before its release requires experienced resources, time and hard work. Not all organizations are equipped for such testing. The best way is to outsource the testing process – this saves precious time, money and energy for an organization.

The biggest advantage offered by outsourcing is that a company can focus entirely on its core processes. The software market is flooded with testing organizations – the only thing you need to be careful about is choosing the best one for your needs.

Strong testing teams are not born overnight

In order to achieve top-notch testing results, a testing organization should take a pledge to provide relevant and product specific knowledge to its workforce. This is how the testing team at Gallop works. In Gallop, all testing-related activities are centralized at the Testing Center of Excellence (COE).

Gallop has earned a reputation for offering high-velocity testing services for cloud computing environments, and has a strong team of professionals with the skills to test the most complex software. Team Gallop is committed to the goal of helping companies launch error-free software products in the market.

The opinions expressed in this blog are author's and don't necessarily represent Gallop's positions, strategies or opinions.

Testing Center of Excellence – Does your business have one? And Seven reasons why you need it

Testing Center of Excellence – Does your business have one? And Seven reasons why you need it

Testing teams are constantly under pressure to reduce development time without compromising quality. Traditional methods of quality assurance fail as they just cannot keep up with the challenges in constantly delivering software that is time-bound, robust and efficient. This has prompted more and more companies to lean towards the idea of establishing a centralized testing service.

What is a Testing Center of Excellence?
A testing center of excellence (TCoE) is a framework where testing is maintained as a centralized service and shared across the organization.

Does your business need a Testing Center of Excellence (TCoE)?
The answer is ‘yes’ if any one of the following SEVEN CRITERIA applies to your organization:

  1. Your QA is aligned to project goals rather than the organization goals – In the absence of a centralized testing framework, the testing teams report to individuals and hence do not share a common goal or direction. TCoE consolidates all testing functions under a single umbrella so that they operate towards a common goal which is, in turn, aligned towards the mission, vision and goals of the organization. This serves to add more clarity and visibility to QA in the eyes of the top management.
  2. Finding testing resources with desired technical and domain skills is a challenge and hence, projects suffer from high training costs – In a traditional QA set up, there is limited cross project visibility due to which resources are not utilized optimally. Under TCoE, testing resources are organized on the lines of technology and LOB as per their core skills which aids in proper deployment of resources across projects.
  3. Your QA process is not transparent. In other words, you are not sure how much ROI you get out of your QA process. Without a TCoE, there is no efficient tracking of how much an organization has invested into testing and how much return has it generated. TCoE introduces metric based tracking which measures the success of the QA process in terms of test coverage, test effort, defect slippage, test effectiveness etc. and the ROI on testing.
  4. You desire to reduce your testing time without compromising on quality – With TCoE, you can achieve a mature QA with standard tools and frameworks resulting in a more efficient test cycle. Organizations with TCoE in place show an average reduction of up to 30% in the testing cycle which considerably reduces the time-to-market.
  5. You do not have a standard QA process and there is no sharing of best practices, tools and automation opportunities across teams at an organization level. Unnecessary time and effort is spent on reinventing the wheel each time. TCoE standardizes testing processes throughout the organization and sets guidelines for test planning, test scripts and test execution. It facilitates sharing of best practices, lessons learnt and automation opportunities. This leads to a reduced learning curve and eliminates chaos arising from variation in testing across projects.
  6. Your projects are often struggling with issues related to defect leakage and missed deliveries – With TCoE, organizations have been able to achieve up to 50-70% level of automation in testing with an average of 30% reduction in test cycles and limit defect leakage to less than 2%.
  7. Your organization is not aware of new trends in testing. There is no focus on emerging technologies and you do not possess the framework necessary to test them. A TCoE structure helps QA to be more business oriented. It is in sync with new technologies and trends in testing which gives the organization a competitive edge and empowers it to respond quickly to new business opportunities.

Organizations that have adopted TCoE have reported an average cost reduction of 35% over a 3-year period. Some of the other benefits of TCoE? It brings in more agility to QA and helps to establish a continuous improvement process driven by metrics. Setting up a TCoE does require certain amount of change along with support and commitment from the top management. But you always have the option of partnering with a company that already has TCoE capability.

Read about how Gallop’s TCoE can help you transform your testing functions.

The opinions expressed in this blog are author's and don't necessarily represent Gallop's positions, strategies or opinions.