“The most significant trend of 2016 will be the ‘platformification’ of banking” ~ Cornerstone Advisors
Banking and Financial Services industry has been a forerunner in adapting and scaling up to the changes as and when they happen in the IT world. It is, thus, no surprise that Digital Transformation has been indicated by the upcoming trends and digital initiatives like Mobile Wallets, P2P transfers, Ping Pay, Omni Channel Banking etc. to be is the future of BFSI Industry. As per Juniper Research, by 2017, more than 1B mobile subscribers (15% of global mobile subscribers) will be using mobile banking.
The Banking domain is replete with ever changing and cutting edge technology, with intricate functionalities intertwined into the applications. Being at the center of any commercial activity, it has a huge functional framework spread across Cards and Payment Gateways, Delivery Channels, Specialised service offerings such as Corporate Banking, Centralised Banking, etc.
Secure and smooth support for transactions, ease of access, and performance are vital for any banking application to succeed.
Challenges and Trends in the Banking Sector
- Omni-channel Banking – With almost everyone getting hooked to the concept of anytime, anywhere banking, financial houses are trying to launch digital only banks – that is, banks without branches. Offering end-to-end functionality of a regular bank on the minimal and highly diverse front-end of a mobile poses a huge challenge.
- Web Security, Regulatory & Compliance – Banking portals usually are major targets for hacking and fraudulent activities and thereby penetration testing poses a significant challenge. Regulation of Banks became even more critical after the 2008 Banking Crisis as improper functioning of a Bank has a big, negative impact on regular life. Today, banking institutions need to comply with international security standards such as BASEL III or BCBS 239 (addresses the Banking systemic risk and the operational risks of the banks), FATCA and AML (keep vigil on tax evasion and other illegal monetary transactions), SEPA (takes care of cross border payment regulation), and PCI DSS make testing of financial applications very important – and very challenging.
- Performance Failures – Performance failures in banking portals can have a serious effect on daily life. Meeting the required performance levels involves taking into consideration the infrastructure, connectivity, and integration with the backend. The transaction spikes must be monitored at regular intervals and Stress and Load tests must also be regularly performed to ensure support for multiple transactions at any given point in time.
Some other IT trends already showing their impact and presence in the field of finance are Testing Center Of Excellence (TCOE), big data analytics, cloud, and virtualization. Even though these are not very pocket-friendly technologies to be maintained, they are here to stay and will continue to grow.
Additionally, some other commonly faced challenges in testing Internet Banking are:
- Variety in internet connections and browsers
- Usage paths
- Usability testing
- Security and Performance testing
And then there are specific challenges in Testing Mobile Banking Apps
- Broad range of devices
- Configuration and design vulnerabilities
- Security Testing
- Time to Market
A few best practices that will help manage the aforesaid challenges in testing banking applications are:
- A clearly defined, end–to–end testing methodology
- Performing overall testing that encompasses all the requirements and workflows
- Testing the application for performance, security, and functionality
- Additional testing of the application for the UI, UX, integrity of Data, and support for multiple and concurrent users
Trying to implement the above mentioned practices require large investments both in terms of expenses and efforts, and a trusted partner can help banks save a lot of money and time in addition to ensuring business continuity and protection.
The team at Gallop Solutions specializes in providing testing solutions to the banking and financial services sector. Register for an informative and thought provoking webinar on Apr 13, 11:00 AM EST to learn how you can benefit from the latest test strategies that are being laid out to help you succeed in the digital age to provide world class experience to Mobile Banking customers.