HP Product Support
Gallop is an Authorized Services Management Partner for HP Software
Get high-quality support of your HP Software products from someone who understands your business and IT environment. Gallop is an authorized Services Management Partner for HP products in the Quality Management space.
Gallop, through its partnership with HP Software, provides responsive, local, tier-1 software support for Quality Management, Test Automation and Performance Testing tools. An HP Professional Services and Software business partner in the Quality Management space, Gallop will also be your single point of contact for issues that are escalated to tier-2 support within the HP Software Support Organization.
Gallop support engineers are true experts in the HP Software product line and key related technologies. Support engineers have full accountability for the resolution of an assigned case, acting as the customer’s single point of contact and coordinating the efforts of local support teams, and HP Support.
- Gallop resells the support / maintenance contract to you and becomes single point of contact for SW needs for HP Testing software.
- Customer calls Gallop for support related questions and Gallop leverages HP if needed.
- HP continues to be responsible for product support / maintenance while Gallop makes the experience more productive.
The best alternative to direct support from HP
- The ASMP-S Program represents the highest level of collaboration between HP and specially selected software business partners for the delivery of HP Software support. Gallop is proud to be one of the premium partners in this space for HP.
- Only those with a proven level of HP Software expertise can become an ASMP-S partner—and they must be able to provide comprehensive support on a range of HP Software products. This includes providing HP Software updates.
- ASMP-S partners must have the skills, infrastructure and professionalism to interact with customers effectively— and demonstrate a commitment to fulfilling the high service standards you expect.
- ASMP-S partners have been fully endorsed by HP for their competence in delivering HP Software support.
Why Gallop Support
- As the customer of an HP ASMP-S partner, you will be working with a complete end-to-end solution provider that will support every aspect of your business computing needs.
- Gallop will stay with you throughout the solution lifecycle—from design and deployment to support and maintenance. As a result, Gallop will have a complete understanding of your IT environment and challenges in order to deliver a more effective level of support.
- On your behalf, Gallop has direct access to the massive HP Software support infrastructure—which comprises over 800 technical support engineers in 65 countries.
- Gallop’s deep expertise in test automation and quality management space directly translates into superior solution oriented support.
- For Gallop, every account is a Named Account. We are passionate about your success.
Supported HP Products
- HP Quality Center, Functional Testing, BPT and Services Testing.
- HP Performance Center, LoadRunner and Diagnostics.
- HP Security Center.