VP, Process & Operations
Ramana is Vice-President, Process and Operations. He leads a portfolio of six different strategic functions that transcend Process Management, Global HR, Talent Acquisition, Immigration & Mobility, Information & Communication Technology (ICT), Corporate Services and provides strategic oversight to Operations. Ramana is also responsible for managing entire corporate performance management reporting function, defining the global sales processes and pipeline management. He works very closely with the Chairman’s office and CFO’s office, complementing the organization wide financial planning and cost optimization exercise with a strategic intent to help drive profitability all across the company. His clear strategic thinking backed by data, analytics driven operational excellence enables the organization to stay well planned. Ramana works very closely with all the business unit heads in ensuring the quarterly business reviews result in providing a unified view of the performance of the organization in alignment to the annual corporate business objectives. Ramana also ensures the organization stays compliant towards all the mandatory process regulations, guidelines both internally and externally. Under his leadership Cigniti has become the world’s first CMMI SVC1.3 Level 5 compliant independent testing services organization and has also achieved SOC1, SOC2 and SOC3 compliance.
With more than 23 years of diverse strategic experience spanning financial markets, software product development and Project management. Prior to here, he provided outstanding leadership at AppLabs (now a CSC company) in the areas of test process consulting and process management. Under his leadership, AppLabs attained a high-level process maturity. Before Applabs, he worked at Apex Covantage an ITeS leader catering to Fortune companies in the Media, Publishing and Utility Industries driving some of the best, leading products in the content digitization space. Prior to this, he dabbled a lot in the Indian Equity markets working with a leading stock broking firm. Never a person to lose the human touch in his approach to work, Ramana brings much composure and emotional quotient of highest quality to the leadership. A fitness freak, he is a staunch advocate of wellness and healthy living practices for everyone around him. He holds a bachelor’s degree in science.